--- title: "Privacy" entity: "page" canonical_url: "https://www.elevatefunctionalhealth.ca/privacy" markdown_url: "https://www.elevatefunctionalhealth.ca/llms/page/privacy" lastmod: "2026-10-16T15:46:10.436Z" --- ## Privacy Policy ##### Last updated April 30th, 2026 ### 1. Introduction We are committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. By using our website or services, you consent to the practices described in this policy. ### 2. Information we collect We may collect the following categories of personal information: #### Contact information Your name, email address, phone number, and any other details you provide through our contact forms or when creating an account. #### Account credentials Usernames, encrypted passwords, and account preferences if you register for an account with us. #### Payment information Billing details, including credit or debit card information, processed securely through our third-party payment processors. We do not store full payment card numbers on our servers. #### Usage and analytics data Pages visited, time spent on the site, browser type, device type, IP address, and referring URLs, collected through tools such as Google Analytics. #### Cookies and tracking technologies Small data files stored on your device to improve site functionality, remember your preferences, and support analytics. You may disable cookies through your browser settings, though some features may be affected. ## 3. How we use your information We use your personal information only for the purposes for which it was collected, including to: - Provide, operate, and improve our products and services - Respond to your inquiries and provide customer support - Process transactions and send related confirmations - Maintain the security of your account - Analyze website usage and improve user experience - Send service-related communications and, where you have opted in, marketing updates - Comply with legal obligations and enforce our terms ## 4. Sharing and disclosure We do not sell your personal information. We may share your information with: - Service providers — third parties who assist in delivering our services (e.g., payment processors, hosting providers, email platforms), bound by confidentiality obligations - Analytics providers — such as Google Analytics, to help us understand how our site is used (subject to their own privacy policies) - Legal and regulatory authorities — when required by law, court order, or to protect the rights and safety of our users and business - Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction ## 5. Data retention We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, to maintain our business records, or as required by applicable law. When your information is no longer needed, it is securely deleted or anonymized. ## 6. Security We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Payment data is handled through PCI-compliant third-party processors and is encrypted in transit. While we take these precautions seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. ## 7. Your rights Under PIPEDA and applicable Canadian privacy law, you have the right to: - Request access to the personal information we hold about you - Request corrections to inaccurate or incomplete information - Withdraw consent to the collection or use of your information at any time, subject to legal or contractual restrictions - Request deletion of your personal data, where applicable - Lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your privacy rights have been violated - To exercise any of these rights, please contact us using the details in Section 9. ## 8. Changes to this policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes acceptance of the revised policy. ## 9. Contact us If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer: Elevate Functional Health #1-640 42nd Ave NE, Calgary, AB, T2E 7J9 Email: info@elevatefunctionalhealth.ca Phone: 403-860-3444